This is a Peabody area

with several Peabody buildings abutting the back garden.. George Peabody was an American philanthropist who invested in modest homes for what we used to call the working class. Over the 25 years I have lived here, the second floor hall light has been left on for weeks at a time. I have counted my blessings ie it isn’t noise but from time to time, as it shines right up the length of my small garden, I gnash my teeth. I have asked the people who live there. Blank. And I have heard other stories about Peabody deaf ears. So I wrote to the CEO on 26 March, offended by the light, the lack of consideration and the conspicuous waste of energy.
On 15 April I received a letter from the so named Executive Enquiries Lead/Customer Experience Team, saying that a repair order was raised 11 April and hoping that by the time I received the letter, the problem would be resolved. Welcome to Planet Peabody. Don’t hold your breath.
Rosie (not her name) has a long, intricate and serious medical history and she was injured 18 months ago in a car crash.

She was briefly and effectively hospitalised, and it was agreed that the injuries she sustained made her existing problems worse. She should claim damages. Since then she has seen the medical specialists designated by the insurance company to assess various aspects of her claim up to and including clinical psychologists. The suggested techniques for treatment included exercises based round rapid eye movement (from which she was ruled out because of advancing neurological illness and existing double vision) and cognitive behavioural therapy

– which is everywhere much praised.
For whatever reasons she is disposed against CBT. She is not against psychotherapy having previously made some effort to find treatment for herself (privately). But she is now being told that she must have 16 sessions of CBT with the designated practitioner or she disqualifies herself from her claim.
So is she to lie and welcome a treatment she is not sure about ? Is she to try it in good faith. saying she is unsure about it and see what happens ? Where is personal choice in all this, not to mention delayed treatment of psychological impairment attributed to the crash ? The appointed solicitors have already changed her representative once without reference or explanation and do not reply to letters, email or phone messages. To whom does she turn ?

While Wal and Howard (not their names) who live in a semi detached property which houses the accrued investments of a lifetime (including jewellery, antiques and furs) for which they pay heavily to have made secure, suddenly couldn’t activate the alarm Wal sets faithfully every night (apart from the timed lights and the locked doors).

Wal rang the well-known US company. Six hours later, the last of several unimpressive operatives opined that he could do nothing, he was working from home. He thought it might be the batteries ? The company is paid £700 a month and is supposed to check/change the batteries every six months. Wal and Howard between them changed the batteries and Wal was so distressed, he was still shaking when he rang. “Nobody cares” he said. “Nobody. We are paying for a service that doesn’t exist. In the past, your last engineer would enter the date that the batteries next had to be checked. Not now. And nobody cares.” I told him about Rosie. “Blackmail” he snorted.
All I know is that, when you get in a jam,

you are very lucky if you can find somebody who will do anything. And nobody talks about why. Part of the problem has to be sheer numbers – the population is staggering and goes on growing, you wonder if the island will sink ? Companies are vast and belief in technology is crippling. (my final account from edf is variously six pence (really), £13.50 or so, and £39 plus: they may trust their machinery, I don’t.) In the past money bought you a kind of immunity. Not any more. The helping agencies are swamped, I have chosen three stories – there are others, and you really don’t know who to turn to hence the title: cries unheard.































































